Help Desk Specialist
Help Desk Specialist
12/11/2024
We are looking for a service oriented Help Desk Specialist with high technical knowledge level to be part of the DRS RADA Technologies IT Services Team in Beit Shean. The Team provides IT support to DRS RADA’s employees, responsible for user's equipment, accounts and more.
Provide end-user support, resolving technical issues and provides technical assistance.
Respond to requests for technical assistance (in person, via phone, email and ticket support center).
Basic troubleshooting of the local office network switches, access points and printers.
Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
Users, Groups, and Permissions management across all company systems\services.
Monitor and work with the Help desk support ticketing system (Freshservice).
Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).
Create knowledge base articles and documentation on implemented solutions and system configurations.
Provide software and hardware technical assistance.
The position is in Beit Shean and includes travel to our other sites from time to time.
2+ years of work experience.
Good Knowledge and troubleshooting skills for Microsoft OS- Must.
Familiarity with hardware components (Desktops, Laptops, Switch, Firewall, Servers).
Familiarity with software deployment systems.
Good understanding of an IT backend environment (GPO,MFA, Active Directory, O365, Software Deployment systems) - Must.
Great communication skills for communication with employees, VIP’s and within the IT group- Must.
Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
Knowledge of information security principles and practices.
Multi-Tasking skills and ability to work under pressure.
Self-driven and motivated.
Familiarity with Office365 Admin Center, Zoom\MS Teams, Anti-Virus\EDR, DUO, EPM, OPSWAT, Kiteworks.
Communication skills: High level of English is required (verbal and written).