Customer Support Specialist
Customer Support Specialist
17/03/2022
Who we are:
Founded in 2013, Fieldin is a global brand backed by top tier investors. Serving growers in three continents across hundreds of thousands of acres. As a market leader in its segment, FieldIn is growing 3X year over year.
Fieldin provides a groundbreaking IOT platform and service for the commercial agriculture industry. Fieldin has created a unique data driven product that impacts the operational performance of its partners. With smart sensors we help farmers/growers manage their entire operation remotely and gain actionable insights on how to improve operational efficiency and decrease loss of yield.
Learn more online at https://www.fieldin.com/
Job Summary
Fieldin is looking for a Customer Support Engineer to provide excellent customer service to our customers as well as internal stakeholders, driving customer satisfaction, loyalty, and retention.
The Customer Support Engineer will be the focal point to address all customer-related issues throughout the account lifecycle, to triage and ensure professional and timely resolution of inquiries and requests.
Essential Functions:
*Improve customer service experience, create engaged customers, and facilitate organic growth
*Own customer issues reported and see problems through to resolution
*Research, diagnose, troubleshoot and identify solutions to resolve issues with software, hardware, and configurations
*Ask customers targeted questions to quickly understand the root of the problem
*Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
*Refer to internal database or external resources to provide accurate solutions
*Prioritize and manage several open issues at one time
*Keep accurate records and document customer service actions, discussions, and resolutions
*Maintain professional and jovial relationships with customers
Desired experience and skills:
*2 years of experience as a Technical Support Engineer, IT Help Desk Technician, or similar role
*Working knowledge of customer service software, databases and tools
*Excellent problem-solving skills
*Ability to multi-task and work under demanding timelines
*A customer-obsessed attitude and a willingness to ‘go the extra mile’, backed by strong communication skills
*Ability to provide step-by-step technical help, both written and verbal
*A collaborative team player with a strong sense and appreciation for multicultural diversity
*Good spoken and written English- Must!
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