Who we are:
Founded in 2013, Fieldin is a global brand backed by top tier investors. Serving growers in three continents across hundreds of thousands of acres. As a market leader in its segment, FieldIn is growing 3X year over year.
Fieldin provides a groundbreaking IOT platform and service for the commercial agriculture industry. Fieldin has created a unique data driven product that impacts the operational performance of its partners. With smart sensors we help farmers/growers manage their entire operation remotely and gain actionable insights on how to improve operational efficiency and decrease loss of yield.

Learn more online at https://www.fieldin.com/

Job Summary

Fieldin is looking for a Customer Support Engineer to provide excellent customer service to our customers as well as internal stakeholders, driving customer satisfaction, loyalty, and retention.
The Customer Support Engineer will be the focal point to address all customer-related issues throughout the account lifecycle, to triage and ensure professional and timely resolution of inquiries and requests.

About The Role:
* Conducting deep analysis and providing full, clear and in depth description of bugs and problems
* Tier 2 & 3, filtering out irrelevant information. making sure time and resources are being uitilized properly for fast and accurate resolution.
* Being the point of contact for all escalation,source of knowledge to our support agents, company employees and customers.
* Working closely with R&D and product teams,prioritzineg, streamlining our “problem to resolution” process.
* Help with identifyeg and closing knowledge gaps to our support and grower success teams, co developing internal and external resources and propper documentation of workflows and troubleshooting papers. Know how to de-escalte unknown issues with creating propper working instructions and workflows.
* Actively taking part in the support team building process, working closely with peers and manages on different tImezones.